Collaboration:

• Co-Managed IT Services involve a close collaboration between the internal IT team of the organization and the external IT service provider. The two work together seamlessly to achieve common IT goals.

Supplementing Internal Resources:

• The external IT service provider supplements the capabilities of the internal IT team. This could include providing additional manpower, specialized expertise, or resources to handle specific projects or tasks.

Flexibility:

• The model offers flexibility, allowing organizations to scale up or down based on their changing IT needs. It provides the ability to access additional resources when required without the need for permanent hires.

Strategic Planning:

• Co-Managed IT Services providers often contribute to strategic planning initiatives. They bring industry best practices, insights, and a broader perspective to help align IT strategies with overall business objectives.

24/7 Support:

• Depending on the agreement, Co-Managed IT Services can offer extended support hours or 24/7 support, ensuring that IT issues are addressed promptly, even outside regular business hours.